Kesineni refund woes

Have you ever tried Kesineni Travels online booking? How many times your transaction failed? Got refund? Here are few suggestions.

Before you start:

1. Use IE, other browsers might not be compatible with Kesineni.

2. Make sure that you start payment process in the 3rd minute itself, since little delay at Bank Gateway or CCAvenue gateway might push the transaction to 8th minute. (I am not sure with this, but as per other users, you must finish payment too in 7 min.)

3. The best way is avoid that stupid site wholly, try redbus.in if there are no extra charges.

What if Transaction fails::

Check your account, make sure that money got debited.

Case a: Order number not generated by CCAvenue.

Contact CCAvenue (service@ccavenue.com) with as many details as you can. They will update you and Kesineni with transaction number then please proceed as in Case b.

Case b: Got order number from CCAvenue but Kesineni failed to recognize that.

Contact Kesineni Customer Care with order number, make sure that no ticket booked, and ask them to raise a ticket for refund. They will inform you that you will get refund in 5 working days. But only in rarest of rare cases.( You might get refund initiation mail from CCAvenue next day itself but nothing happens, dont bother CCAvenue, its not their problem).

Wait for 7-10 days, call them again, and this time ask for complaint number if they ignored this on first call.

Well its not the end, most probably they need atleast a month time to initiate refund process, so call them again after 20 days ask them to raise ticket again, you will get refund between 25 – 35 days.

Still no information about refund? Send a written notice to their Vijayawada head office and threaten to sue them.